Frequently
Asked Questions

Yes, you can create an account! Create an account here to access your order history, take advantage or our rewards program, manage our subscription, and more.

Creating an account is personal preference. By creating an account with Market House you are able to access password-protected information about your order history as well as current order status. Your details, such as address information, will be pre-filled from the stored information during checkout. Create your account here.

Your card will be processed at the time your order is placed and the charge will show on your statement as "Markethouse.com."

We accept ShopPay, Paypal, Apple Pay, Amazon Pay, and all major credit cards.

We ship orders Monday through Thursday overnight via UPS and fulfill same-day for orders placed before 3:00 pm ET. Orders placed after 3:00 pm ET on Thursdays are shipped the following Monday. We recommend ordering a day or two early to avoid any timing-related stress due to carrier delays. Additionally, during checkout, you can use our order schedule feature to choose your desired delivery date if you’re planning ahead.

To request a cancellation or modification to your order, please contact our customer service team via Live Chat or email (info@markethouse.com.) Keep in mind that we fulfill orders same-day if placed before 3 pm ET, Monday through Thursday. If your order has already been fulfilled, we are unable to cancel or modify it. Please note that our customer service representatives are online Sunday - Friday, 8 am - 4 pm ET. 

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order once you’ve received it, please contact us within 12 hours of delivery and we will access your order for a potential refund, or help you file a claim with Route – our shipping protection provider. In any and all cases, please contact us at info@markethouse.com with your first and last name, order number and pictures if applicable. 

No, all invoices with pricing are sent via email only. Inside the box you will receive a packing slip with your order number and item lists.

Market House gift cards never expire.

Rewards points do not expire. Once you redeem them the amount will be deducted from your account, but there is no use-by date.

Other than their massive size and amazing taste, one of the best parts of our king crab legs is that they come pre-cooked, which makes the preparation process super easy. Simply thaw, heat, and eat!

Yes – all meat and seafood products we sell will ship with dry ice and arrive frozen.

We recommend thawing your Market House products in the refrigerator for 24 hours before cooking for the best possible quality, taste, and experience. If you’re in a hurry, remove your product from the original packaging, place it in a sealable plastic bag, and run it under cold water – never hot water – to speed up the process.

Meat should be consumed within 5-7 days after being thawed, but we recommend eating meat within three days for the best quality, taste and experience.

After cooking, meat should be consumed within 3-4 days for safe consumption.

After thawing, king crab and seafood should be cooked and enjoyed 1-2 days for safe consumption.

After cooking, king crab and seafood should be eaten within 3-4 days for safe consumption.

The average weight differs for L, XL and XXL Legs. Since each order is based on weight, the number of legs per pound will vary. We try our best to fill all orders with mostly legs and claws and limit the number of broken pieces. Large King Crab Legs: One leg can weigh between 1 ¼ - 2 ¼ lbs. Extra Large King Crab Legs: One leg can weigh between ¾ - 1 lbs. Extra, Extra Large King Crab Legs: One leg can weigh between ½ - ¾ lbs.

All of the fish we sell is bone out.

Yes! We offer e-gift cards (electronic gift cards) that range from $25 - $500. Purchase them here. If you’d like to purchase a gift card with a higher value, please reach out to our customer service team via Live Chat or email (info@markethouse.com) for support.

Due to the nature of the product (and lucky for you!) – a single king crab leg rarely weighs just 1-2lb. To provide the best possible feasting experience, king crab leg orders start at 3lb so that you get more than just one leg.

The USDA recommends the following minimum internal temperatures. Please note – consuming raw or undercooked beef may increase your risk of foodborne illness. Beef: Minimum internal temperature of 145°F for medium-rare, 160°F for medium, 170° for well-done. Poultry: Minimum internal temperature of 165°F. Pork: Minimum internal temperature of 145°F. Lamb: Minimum internal temperature of 145°F for medium rare, 160°F for medium, or 170°F for well-done.

Grass-fed beef comes from cattle that primarily graze on grass and forage throughout their lives. Our grass-fed beef is also grass-finished, meaning these animals never receive grain, animal by-products, antibiotics, or added hormones. Grass-fed beef not marked as grass-finished may be introduced to grain feed at some point in their lives. Grain-fed beef comes from cattle that are raised on a diet primarily consisting of grain-based feeds, such as corn and soy.

Ribeye steaks typically have the most marbling. This cut is known for its tenderness and rich flavor, which are products of the generous marbling throughout the meat.

USDA Prime is the highest grade of beef recognized by the United States Department of Agriculture (USDA). It is known for its abundant marbling, contributing to exceptional tenderness, juiciness, and flavor. USDA Choice is the second-highest beef grade and is known for its quality and flavor. It has less marbling than USDA Prime but offers good tenderness and taste.

We offer free overnight shipping on all orders $150+. If your order doesn’t reach this threshold, your shipping cost will vary based on your order total.

All orders are shipped via UPS Next Day Air. We ship all orders placed before 3:00 EST the same day. Any order placed on Thursday after 3:00 EST will ship the following Monday.

You may track your order by using our customer support portal. To do so, you will be asked to provide the email address used when placing the order, as well as your order number. If you’re unable to locate these, our customer service team will be happy to assist you via live chat or email at info@markethouse.com.

All of our meat and seafood products are shipped from St. Louis Park, MN where our fulfillment facility is located.

We currently ship products almost anywhere within the United States. Due to the nature of our perishable products, we do not ship internationally.

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please contact our customer service team via Live Chat or email at info@markethouse.com and provide images of the issue at hand.

In the event that your package is stolen once it’s been delivered, Market House. does not assume responsibility for the package. If Route Shipping Protection was purchased when the order was placed, you may be eligible for a reshipment or a refund with proper documentation. Otherwise, we are unfortunately unable to provide a reshipment or a refund.

Unless your order is flagged, we do not require signature upon delivery. If a signature is required for delivery, you will be notified before your order is fulfilled.

Orders that do not make it on time for a party are not eligible for a refund, so please order early. We recommend leaving a few days of buffer for shipping carrier errors and thaw time. We ship all orders via UPS Next Day Air, with delivery services ending around 10:00 PM in some areas, so scheduling a same-day delivery is not advised.